Baruch College, Marxe School of Public and International Affairs, New York, NY
MSED in Higher Education Administration, Marxe IMPACT Scholar, Marxe Dean’s Excellence Award Recipient
University of Vermont, Burlington, VT
B.A. in English Literature, minor in Film and Television Studies
Higher Education Administration’s Annual Research Forum, Diversity Training for Mid-Level HEI Staff
Guest on MSCHE podcast Pillars of Change, presenting research from MSCHE 2023
American Educational Research Association Conference, Analysis of Mission Statements of HBCUs
Higher Education Administration’s Annual Showcase, First-Generation Students’ Transition to College
Middle States Commission on Higher Education, Cultural Integration of First-Generation Students
MIT Sloan Management Review (MIT SMR), Cambridge, MA
Manager, Content Distribution and Support
Responsibilities:
Facilitated magazine licensing program generating yearly revenue exceeding $1 million
Managed customer care team that receives 300+ inquiries per month via phone, email, and website.
Oversaw subscription fulfillment program supporting 15,000+ active subscribers.
Projects:
Managed the adoption of optimization tools in $100,000 development project aimed at doubling monthly subscription purchases and increasing revenue upwards of $1 million
Managed $50,000, company-wide transition to new subscription services vendor. Facilitated meetings with internal and external stakeholders, tracked team action items, and oversaw 2-day final migration.
Planned and executed $30,000 project to revitalize MIT SMR’s licensing program, improving functionality to allow regular updates of curated content streams and creating an extensive archive of content for future reference.
Orchestrated adoption of new customer care platform, Freshdesk, that allows MIT SMR to collect data on customer experiences for greater analysis of the 4,000+ inquiries received in 2021.
Coordinated film production in partnership with Sloan School. Scheduled faculty and production staff, scouted event locations, and handled crisis situations during filming.
Brown University, Providence, RI
Administrative and Event Support
Tracked inventory and food deliveries across 5+ dining halls on Brown’s campus.
Coordinated deliveries and catering, and scheduled labor and audio-visual support for campus events.
Certificate in Project Management, Cornell University, Ithaca, NY
Certificate in Publishing, Columbia Journalism School, New York, NY